| | Business Standards
Simon Brooke & Partners Limited have long been promoting minimum standards of service which is provided to all clients irrespective of the size and complexity of their business.
These standards are encapsulated in a ‘Business Standards’ document which captures all the salient features of our activities on behalf of prospects and clients. The salient aspects of this document can be summarised as under:-
- Confirmation of our FSA statutory status
- Relationships
- Security
- Binding cover and documentation
- Premium payment
- The duty of disclosure
- Remuneration and income
- Client money handling
- Bank accounts
- Cancellation clause
- Claims procedure
- Confidentiality and security of information
- Complaints
- Email
- Money Laundering/Proceeds of Crime Act
- Data Protection
- Law and Jurisdiction
A copy of our ‘Business Standards’ is supplied to every single client for whom we place business during or at the conclusion of our discussions and negotiations to provide quotations for the business in the first instance.
The document, updated with effect from 14 January 2005 when we became Authorised and Regulated by the Financial Services Authority reflects the current rules and requirements of the FSA. This will be updated as necessary to meet any future regulatory changes, at which time a new document will be issued to each of our clients.
We are also members of BIBA.
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